If you run into issues with reconciliation while running the import and reconcile process, Flexera support may request a verbose log of the reconciliation to help diagnose the problem. Obtaining a verbose log must be done manually from the command line. You can then direct the output to a text file. 

The method below bypasses the batch process and can also be used to get a successful import and reconciliation if there is an issue with batch processing.

• To run a full import and reconcile from the C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin directory, run the following command:

ComplianceReader.exe -us false -processremotepackages true -it ReadersAndWriters -v > c:\temp\output.txt

• To run just the license reconcile, run this command:

ComplianceReader.exe -us false -e LicenseCreateUpdate -e EntitlementAutomation -e LicenseReconciliation -v > c:\temp\output.txt

• You can also run a particular publisher reconcile using this command:

ComplianceReader.exe -us false -e LicenseReconciliation -overrideparams PublisherFilter=IBM  -v > c:\temp\output.txt