Summary
Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002' when accessing SAP license recommendationsSymptoms
When attempting to access SAP -> Optimization -> Simulations -> (Select a simulation) -> View -> In the User License Summary section, select link for Show user license recommendations. You may experience the following error:'Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002'
Please find an example of this in the screenshot below:
Steps To Reproduce
Navigate to SAP -> Optimization -> Simulations -> (Select a simulation) -> View -> In the User License Summary section, select link for Show user license recommendationsResolution
This is due to be fixed in FNMS 2015 R2 SP2Workaround
1. Open file C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\PortalMaster.Master2. Locate string AsyncPostBackTimeout and change corresponding value to 7200
3. Perform the same steps to:
C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\PortalDialogContent.Master
C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\ConsoleMaster.Master
4. Restart IISC:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\ConsoleMaster.Master
Additional Information
The error code 12002 refers to a time out issue.Was this helpful?
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Case id: 00001065
Activity: Status change: 2 hours ago