Symptoms
The "Import into staging" step of inventory import connections may be shown with a "Pending" or (after 12-24 hours) a "Timed out" status for connections which have been configured in "Test" mode.
This status can be seen when clicking on the "+" icon to expose the steps on an inventory import task. For example:
To verify whether a connection is in "Test" mode, view the connection properties in the beacon UI and review the "Connection is in test mode (do not import results)" seetting:
Other way to identified connections configured in "Test" mode in a FlexNet Manager Suite (on-premises) system is to run a query like the following against the compliance database:
SELECT * FROM ComplianceConnectionConnections in "Test" mode will be shown with a "TestConnection" value of 1.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago