Title

Inventory connection configured in "Test" mode shows a "Pending" or "Timed out" status at the "Import into staging" step

Symptoms

The "Import into staging" step of inventory import connections may be shown with a "Pending" or (after 12-24 hours) a "Timed out" status for connections which have been configured in "Test" mode.

This status can be seen when clicking on the "+" icon to expose the steps on an inventory import task. For example:

sccm timeout.png

Explanation

When a connection is configured in "Test" mode, an intermediate data file containing data extracted from the source may be generated and uploaded. However the data won't be processed to be staged, leading to the "Pending" or "Timed out" status at the "Import into staging" step.

To verify whether a connection is in "Test" mode, view the connection properties in the beacon UI and review the "Connection is in test mode (do not import results)" seetting:

Other way to identified connections configured in "Test" mode in a FlexNet Manager Suite (on-premises) system is to run a query like the following against the compliance database:

SELECT * FROM ComplianceConnection

Connections in "Test" mode will be shown with a "TestConnection" value of 1.

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Product

FlexNet Manager Suite

Also Applies To

Flexera One

Deployment type

Cloud;On-premises

Visibility

Guest

URL Name

sccm-import-times-out-at-the-import-into-staging-pending-status-stage

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Case id: 00001065