Loading
search-img
Business import tasks that fail at the "Gathering business data" step are shown with an "In progress" or "Timed out" status instead of showing a status of "Error"
Description
The article title field contains all currently published information about this known issue.
Fix status
This issue is still open but not currently scheduled to be addressed.
Was this helpful?
Support Hub
Product
Flexera One
Deployment type
Cloud
Visibility
Guest
URL Name
business-import-tasks-that-fail-at-the-gathering-business-data-step-are-shown-with-an-in-progress-or-timed-out-status-instead-of-showing-a-status-of-error-IOK-1126846

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Business import tasks that fail at the "Gathering business data" step are shown with an "In progress" or "Timed out" status instead of showing a status of "Error"