Summary

Symptoms

When Scheduling a report using Report Designer (Cognos) this fails to send and the following error message can be seen in the "Run History" of the report. This error can be seen when using Report Designer 10.2 with FlexNet Manager Suite and was not present when using version 10.1.

Error:

"CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. CM-REQ-4342 An error occurred with the client"

Cause

Workaround

The attached file can be used to resolve the issue and applied using the steps below:

-Download "FlexnetAuthenticationProvider-15.0-Schedule" from the KB.

-Stop the "IBM Cognos" service.

-Browse to the following directory "c10\webapps\p2pd\web-inf\lib".

-Backup the current "FlexnetAuthenticationProvider-15.0.jar".

-Replace the file with the file "FlexnetAuthenticationProvider-15.0.jar" file extracted from the downloaded zip.

-Restart the "IBM Cognos" service and test the issue.

Additional Information

If this error is seen when using FlexNet Manager for Engineering Applications please upgrade to version 15.5 Patch 1.