Summary

Symptoms

Error while performing ITSM operations Exception has been thrown by the target of an invocation. com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at AppPortal.Business.WebServiceInvoker.InvokeMethodAndReturnObject(String method, Object[] parameters, Int32 requestid)

Cause

1. The ServiceNow User Account defined in the ServiceNow Integration Page of App Broker does not have the required roles.
2. The ServiceNow User Account defined in the ServiceNow Integration Page of App Broker has been changed to a new user that has the required roles.

Resolution

1. Configuring a ServiceNow User Account for Integration with App Broker
2. Changing the ServiceNow Integration User Account Credentials

Additional Information