If, upon upgrading to or initially installing Flexera Integration App 5.0.854, it stops responding during large data set processing in ServiceNow, follow the below instructions to install an update set to fix this issue.

Who should use this update set?

Anyone upgrading to Flexera Integration App 5.0.854 or initially installing Flexera Integration App 5.0.854. Existing customers should deploy the update set as part of the post-upgrade step or after manually reverting the changes to store app version. For details on upgrading, see the article How to upgrade to the Flexera Integration App 5.0.854.

How to apply the update set

1. After upgrade/new installation, import the attached update set.
2. Toggle the Integrate Flexera Models/Installations in ServiceNow Native tables option on/off to update the modification.

• If you have this option enabled: disable it and save. Then, immediately re-enable it and save again.

• If you have this option disabled: enable it and save. Then, immediately re-disable it and save again.