1. Log in to Commander and select Support under the Help menu.
2. Click Download diagnostic package.
3. Check all four checkboxes and click Download.
4. Locate the downloaded zip file (vCommander_Diagnostic.zip) and attach it to your email response or ticket submission in the Flexera Community.

• <Install Directory>\Program Files\Embotics\Commander\tomcat\logs
• <Install Directory>\Program Files\Embotics\Commander\identityservice\logs
• <Install Directory>\Program Files\Embotics\Commander\currency-service\logs
• <Install Directory>\Program Files\Embotics\Commander\terraform-service\logs

Best practices

When submitting diagnostics, include the timestamp of when the issue occurred. A good approach is to reproduce the issue right before downloading the diagnostics package and inform support that this was done. If the problem may relate to database or cloud account connections, restart the application server or Commander Windows services before collecting logs so that any startup issues are clearly recorded.