SYSINFO.WINNT.bWinXP returning true on non-Windows XP OS

Title

Summary

SYSINFO.WINNT.bWinXP returns true on operating systems other than Windows XP.

Symptoms

SYSINFO.WINNT.bWinXP returns true on operating systems other than Windows XP.

Cause

SYSINFO.WINNT.bWinXP is actually getting the return result from the Windows API GetVersionEx. The API will return incorrect result if XP compatibility mode is being used on target machine.

Steps To Reproduce

Create sample Installscript install
Use SYSINFO.WINNT.bWinXP as a condition for a MessageBox
Run install on target system with XP compatibility turned on

Workaround

Make sure XP compatibility mode is turned off on target machine.

Additional Information

Program compatibility on Windows

Was this helpful?

Support Hub

Product

InstallShield

Visibility

Guest

URL Name

sysinfo-winnt-bwinxp-returning-true-on-non-windows-xp-os

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Summary

Symptoms

Cause

Steps To Reproduce

Workaround

Additional Information

Related Articles

Please wait...

Case id: 00001065