Relationship between a virtual machine inventory device record and its host inventory device record is lost when there is an asset or other computers with the same serial number

Description

The article title field contains all currently published information about this known issue.

Fix status

This issue has been fixed in the following releases: 2025 R2 / Nov 2025 (Cloud), 2025 R2 (On Premises).

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Product

Flexera One

Affected functionality

Hardware asset management,VMware discovery & inventory

Deployment type

Cloud

Fixed in

2025 R2 / Nov 2025 (Cloud),2025 R2 (On Premises)

Visibility

Guest

URL Name

the-relationship-between-a-virtual-machine-inventory-device-record-and-its-host-inventory-device-record-is-lost-when-there-is-a-asset-with-the-same-serial-number-or-computers-with-same-serial-number-IOK-1060500

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
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Case id: 00001065