"The specified product xxx does not have an association with a Transaction Key Configuration"

Title

"The specified product xxx does not have an association with a Transaction Key Configuration"

Summary

Whilst performing an activation against server or application trusted storage, the following error may be observed: The specified product testpack2 does not have an association with a Transaction Key Configuration

Symptoms

Whilst performing an activation against server or application trusted storage, the following error may be observed:

Status: 4, Creating request
Status: 5, Request created
Status: 6, Context created
Status: 7, Connected to remote server
Status: 8, Request Sent
Status: 9, Polling for response
Status: 10, Waiting for response
Status: 9, Polling for response
Status: 11, Done
Operations error: 7074 The specified product testpack2 does not have an association with a Transaction Key Configuration [Incident# 6653-0211]

Cause

This error occurs if the product which you are activating does not have a transaction key associated with it. In Flexnet Operations (FNO), it is a requirement for 'Trusted' products to have an associated transaction key, otherwise it will cause an error message when trying to deploy the product.

However, it is possible to associate the product against just a virtual transaction key and not a physical transaction key. So when activation occurs on a Physical machine, this error will occur.

Resolution

Ensure that the product in FNO has a transaction key available for the platform/environment that you are trying to activate the license on.

Was this helpful?

Support Hub

Product

FlexNet Publisher

Visibility

Guest

URL Name

the-specified-product-xxx-does-not-have-an-association-with-a-transaction-key-configuration

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Summary

Symptoms

Cause

Resolution

Related Articles

Please wait...

Case id: 00001065