Summary

Upgrading FLEXnet Publisher Causes flxActCommonHandleOpen to Fail with Major Error Code 50003, Minor Error Code 71000, System Error Code 1

Symptoms

When upgrading to FlexNet Publisher from a previous version caused flxActCommonHandleOpen to fail with major error code 50003, minor error code 71000, system error code 1.

Cause

The reason for this error is that the licensing service has not been updated to the latest version. Before running any updated applications, that access Trusted Storage, upgrade the licensing service.

Resolution

To do this, run the following command from the <platform> directory:

installanchorservice.exe <publisher name> <product name>