The Usage Intelligence protocol implements various mechanisms to ensure that the configuration files have not been compromised. If the SDK detects that the configuration files have been tampered with, it will discard the files and negotiate with the server to create new files with the last known valid configuration for that user.
You should never try to read or modify the data inside any of the Usage Intelligence log or config files whilst your application is running as this may cause the SDK to behave unpredictably and in extreme cases could lead to a crash. Thus you should always use the Usage Intelligence SDK for any calls or config changes. Should you have any special requirements, contact Revenera Support to discuss your specific case.
If you would like to learn more about what files are maintained by the Usage Intelligence SDK, see What Files Are Created by the Usage Intelligence SDK and What Is the Folder Location?.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago