Usage Intelligence caches tracking data inside a log file named ruilog.log. If your application cannot connect to the server for a number of days or runtime sessions, all cached data is retained in this log file until the next successful sync.
However, in order to cater to environments where the user is running permanently offline or your application is blocked from accessing the servers, the Usage Intelligence SDK will limit the maximum size of this log file to 1MB by default.
If for any reason you wish to increase or decrease the maximum threshold for this log file, please contact Revenera Support via our Revenera Support Hub to discuss your requirements. Usage Intelligence has a method to manually change this configuration setting from the server side which, in turn, will instruct all your active clients to adopt the new custom file size threshold.
For more information on the list of configuration and log files maintained by the Usage Intelligence SDK, see What Files Are Created by the Usage Intelligence SDK and What Is the Folder Location?
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
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| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago