Summary

Symptoms

When attempting to import the Cognos package a failure is reported in the Admin GUI and the following error can be seen in the Reporting module flexnet.log:

2012-08-15 07:04:28,538 ERROR [reporting.cognos] [WorkerThread#0[10.8.0.212:1891]] Unable to List Public Folder

AxisFault

faultCode: Client

faultSubcode:

faultString: CM-REQ-4342 An error occurred with the client.

faultActor:

faultNode:

faultDetail:

{http://developer.cognos.com/schemas/bibus/3/}exception:

<severity>error</severity>

<errorCode>cmHeaderFault</errorCode>

<ns1:message>

<messageString>CM-REQ-4159 Content Manager returned an error in the response header. The error &quot;cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login.&quot; can be found in the response SOAP header.</messageString>

</ns1:message>

CM-REQ-4342 An error occurred with the client.

<"Complete Java stack error information">

at 0[10.8.0.212:1891]] Unable to Setup Reporting Server.

Cause

The following error can occur if incorrect FlexNet Manager host information was entered when the Cognos install was being completed.

Resolution

To verify the correct FlexNet Manager host information was entered when Cognos was installed the "FLEXnet.properties" file can be reviewed in the following location "<Cognos InstallDIR>\c10\configuration".

The file contents should appear as follows:

"#FlexNet Authenticator settings

server.host=<FlexNet Manger Engineering Applications host URL in the following format "http://host:port">

platformserver.host=<FlexNet Manger Platform host URL in the following format "http://host:port">

Complete Example:

"#FlexNet Authenticator settings

server.host=http://my_host:8888

platformserver.host=http://my_host1:8888"

If FlexNet Manager for Engineering Applications is the only product that is being used with Cognos the "platformserver.host" server line can be removed as this relates to the FlexNet Manager Platform product. If both FlexNet Manager for Engineering Applications and FlexNet Manager Platform are using with Cognos both lines should be present.

Additional Information

Additional information on the configuration of Cognos can be found in the FlexNet Manager for Engineering Applications Install Guide and the FlexNet Manager Platform Installation Guide.