Summary

Symptoms

Cause

The cause of other two LIbrary not being updated can be the defected recently identified in ARL import with version v2145. It was released on 22nd of June 2017.

For On Premise customer

1. Check ARL import failure Please check below SQL table

SELECT * FROM SoftwareRecognitionImport
ORDER BY 1 DESC

if the Failure Reason is about similar message "SQL Server returned error code 2627 : line: 71 Violation of UNIQUE KEY constraint 'UQ__#Upgrade__A9B787AF38CE4EA6'. Cannot insert duplicate key in object 'dbo.#UpgradeDowngradeSoftwareTitles'. The duplicate key value is (14354, -122219, 2, 2). Note: This file should not be executed manually. For manual ARL execution please call mgsImportRecognition.exe."

Then your system has been impacted by the defect of ARL script released in v21145.

Resolution