Summary

Symptoms

Cause

One known cause of this error message is a change in the name of the .msi file in an update. This could happen in InstallShield if the Product Name is changed between versions. By default, InstallShield names the .msi based on the Product Name. If this is changed, the .msi filename will change upon rebuilding the project.

The 1316 error may also occur when a corrupted uninstallation is taking place, either directly from the Control Panel or through an MSI major upgrade.

Resolution

• Change the Product Name back to the original name.

• If the Product Name must be changed:

1. 1. Open the Releases view.
   2. Select the appropriate Product Configuration.
   3. Modify the MSI Package File Name field to match the original .msi file. Note that the .msi file extension is not necessary and will be added automatically at build time.
   4. Rebuild your release.

• Use the Microsoft Utility to cleanup corrupted registry keys.

Additional Information

For more information on Error 1316, refer to the following Knowledge Base articles:

• OFF2000: Error Message: Error 1316 Running Setup for Administrative Installation
• Windows Installer Error 1316
• Install Fails with SECUREREPAIR: Error determining package source type

Related KB Articles