Summary

Symptoms

When running an installation, error 1714 occurs in the following format:

Error 1714. The older version of [PRODUCT] cannot be removed. Contact your technical support group. System Error [ERRORNUMBER].

[PRODUCT] resolves to the name of the product.

[ERRORNUMBER] resolves to an error number.

Cause

By default, the FindRelatedProducts action is inserted into both the UI and Execute Sequence of a project. During a major upgrade, if both instances of this action are called, it causes the MSI engine to try to remove the old product twice. The MSI engine fails when trying to remove the product the second time when using an InstallScript MSI project .

Resolution

The following steps set up a condition on the FindRelatedProducts action so that only one instance is called:

1. Navigate to the Sequences view.

2. Expand the Installation folder.

3. Expand the Execute sequence.

4. Click the FindRelatedProducts action.

5. Find the Condition field on the right side of the screen. Add the condition NOT ISSETUPDRIVEN to this field if it is not already present.

Additional Information

The condition NOT ISSETUPDRIVEN is present in the condition field of the FindRelatedProducts action in the execute sequence by default. This is the case for all new projects created. The property ISSETUPDRIVEN is set by iDriver.exe indicating that the setup was invoked by setup.exe.