[Resolved] Incident: Product Documentation Search Issue

Edited (August 31, 2026 at 10:30 AM PDT)

The issue is resolved. Search results to product documentation should properly redirect to the Revenera Documentation site.

Posted (August 31, 2026 at 8:20 AM PDT)

We are currently investigating an issue where documentation search results from the Revenera Community may direct users to an error page.

Please note that this issue only affects documentation search. Product documentation remains accessible through direct links and normal navigation.

Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

Emergency Maintenance for Revenera Documentation

Edited:

The maintenance has completed and the site is operational. If you have any issues accessing the site, please contact Revenera Technical Support.

Original Post:

We are performing emergency maintenance on the Revenera Documentation site to address ongoing performance issues. We apologize for the inconvenience.

Scheduled Maintenance affecting Revenera Community Emails (August 15, 2026)

We will be performing system maintenance on August 15th starting at 5AM CDT.

During this maintenance window, Revenera Community emails related to the following features will be affected:

• Support case responses
• Community user registration/password reset
• Forum and blog post notifications

All other community functionalities will remain operational.

For the latest status update, please refer to the maintenance notification on the Revenera Status Dashboard.

We appreciate your patience during this maintenance.

[Resolved] Incident: Revenera Documentation Intermittent Issues

Update (2026-08-14 at 09:06 AM PDT)

The issue appears to have been remediated. We will continue to monitor the situation. If you continue to experience product documentation issues, please open a ticket with Revenera Technical Support for assistance.

Original Post (2026-08-12 at 09:22 AM PDT)

We are currently experiencing issues with the Revenera Documentation site, resulting in intermittent access issues to product documentation. Our IT team is actively working to restore access and we will provide status updates as more information is available. We apologize for the inconvenience and recommend opening a Support ticket if you are in urgent need of product documentation.

[Resolved] Incident: Knowledge Bases Not Accessible

Update:

This issue has been resolved. If you are unable to access the knowledge base, please contact Revenera Support. 

Original Post:

We are currently experiencing an issue with our service vendor, preventing access to the knowledge base articles via search or browsing the community user interface. Direct links or bookmarks to specific articles should continue to work. We're actively working with the vendor to get this resolved. We apologize for the inconvenience and appreciate your patience.

Revenera Assistant Now Officially in Production

We’re excited to announce that the Revenera Assistant Chatbot transition to Production is complete. The chatbot is now fully integrated as part of our support experience on the Revenera Community and is ready to assist you.

Log into the community and access the 'Revenera Assistant' icon in the bottom-right corner.

Helpful resources:

• FAQs: Revenera Assistant – Support Chatbot
• Revenera Assistant Introduction (Video)

For feedback or issues, please contact your Revenera representative.

Revenera Assistant – Support Chatbot Transition to Production

The Revenera Assistant Chatbot, introduced as a beta experience in December 2025, is now production ready and will officially transition out of beta on May 20, 2026.

Based on customer feedback and ongoing improvements made during the beta period, the chatbot now offers a more reliable and consistent support experience. The beta label will be removed, with no downtime or action required.

The Revenera Assistant will continue providing 24/7 help with common questions and support resources, and our teams will keep refining responses over time.

If you haven't tried this yet, look for the Revenera Assistant icon in the bottom‑right corner of Community pages to get started. For feedback or issues, please contact your Revenera representative.

We look forward to offering an enhanced support experience and continuing to evolve the Revenera Assistant based on your needs.

[Resolved] Incident: Product Knowledge Base Inaccessible

Update:

This incident has been resolved and access to the product knowledge base pages has been restored.

Original Post:

We are currently experiencing an issue preventing access to the knowledge base through the product pages or search. Note this does not affect direct or bookmarked links to an article. Users with continue to be able to access articles via direct links.

We are working to resolve the issue and will update this post when more information is available. Thank you for your patience.