"Could not retrieve dashboard" error in IT Visibility

Title

If you see the following error message, it typically means your organization has not yet been fully onboarded to Flexera IT Visibility (ITV).

"Could not retrieve dashboard. This organization does not have a matching data product."

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Solution

To resolve this issue:

Log a support case with Flexera.
Include the following details:
- Your Organization ID (Org ID)
- Your Support region: NAM, EMEA, or APAC
The Flexera Support team will coordinate with Engineering to complete the onboarding process for your account.

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Product

Flexera One

Solution Area

IT Visibility

Also Applies To

Flexera One

Deployment type

Cloud

Visibility

Guest

URL Name

Could-not-retrieve-dashboard

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Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Revenera Assistant

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