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Maintenance checks for Snow License Manager and Snow Inventory Server

Use this checklist as a starting point for maintaining an on-premises Snow License Manager and Snow Inventory Server environment, including Service Provider Edition deployments. It covers inventory processing, integrations, application health, databases, and updates.

Adjust the suggested checks and timing to the components you use, your deployment, and your organization's monitoring and recovery requirements. For help creating a plan specific to your environment, contact your Flexera account manager or customer success manager.

Snow Inventory Server suggested maintenance tasks

#TaskCommentsServerCriticalityFrequency
1Monitor the Snow Inventory 5 Service (SnowInventoryServer5) to ensure this is runningProcesses .snowpack and .inv files from the incoming/data/processing folder and submits the data to the SnowInventory database.
If this process is stopped, no computers will be updated, and the number of files in the incoming folder will increase.
The Active Directory connector pulls and processes all discovery data configured.		Snow Inventory ServerHighDaily
2Monitor the Snow Incoming directory for .snowpack and .inv data.This folder should be receiving most data in the mornings. Ensure data is both being processed and being added into this directory. Processed files disappear. The location is found %Program Files%\Snow Software\Snow Inventory\Server\Incoming\Data\ProcessingSnow Inventory ServerHighDaily
3Review the Snow Inventory Server log file for errored modules or issues when processingThe log file will contain details regarding what is running and if there are any problems with inventory running. Ensure these are checked and if there are serious problems report to Snow. The location is %ProgramData%\SnowSoftware\Inventory\Server\snowserver*.logSnow Inventory ServerMediumDaily
4Review Certificates (if applicable)If inventory is using a certificate, ensure to renew this before expiry to ensure agents can still report into Snow.Snow Inventory ServerHighYearly
5Monitor the error folder.Review the error folder for agent scans and remove older data from this directory. The location is located %Program Files%\Snow Software\Snow Inventory\Server\Incoming\Data\ErrorSnow Inventory ServerHighDaily
6Review the data found in the Snow Inventory Admin consoleEnsure scans (Agent & SIM) are up to date in the platform. The 'Device Inventory Status' chart (in the overview folder) is a good indicator.Snow Inventory ServerMediumDaily
7Review all SIM connectors to ensure they are still testing successfully (if applicable)The Snow Integraion Manager will connect to 3rd party datasources or provide data to other systems. Ensure this can still perform the steps by testing connections for all connectors.Snow Inventory Server (This is default location of this tool. It may be installed elsewhere)HighWeekly
8Monitor the Snow Integration Manager (SnowIntegrationManager) to ensure this is runningIt is responsible of the scheduling of all SIM connectors.Snow Inventory Server (This is default location of this tool. It may be installed elsewhere)HighWeekly
9Review Snow Integration Manager logs for errorsReview the logs for the Snow Integration Manager to ensure the automatic aggregation of data from the SIM is correctly configured and working. The location is %ProgramFiles%\Snow Software\Logs\Snow Integration Manager\*.logSnow Inventory Server (This is default location of this tool. It may be installed elsewhere)HighWeekly

Snow License Manager Server suggested maintenance tasks

#TaskCommentsServerCriticalityFrequency
1Monitor the Snow services found on the Snow License Manager serverEnsure all services are started on the Snow server. The services are always prefixed with 'Snow'. Note: Depending on the installation and what features are configured, some services may not be performing any actions.Snow License Manager ServerHighDaily
2Review all logs for the Snow License Manager Services.Review the logs for all Snow services on the Snow License Manager server to ensure no errors are found during their workings. These are usually found at %Program Files%\Snow Software\Logs.Snow License Manager ServerMediumDaily
3Review the Snow License Manager application logsReview the logs for the Snow License Manager application to ensure the application is running without issue. The location is usually %Program Files%\Snow Software\Snow License Manager\Web\LogsSnow License Manager ServerMediumDaily
4Browse to the Snow License Manager pageEnsure the platform is running by browsing to the website.Snow License Manager ServerHighDaily
5Review the inventory data found in the Snow Snow License Manager Web UIEnsure scans (Agent & SIM) are up to date in the SLM platform. The 'Computer inventory status' chart is a good indicator.Snow License Manager ServerMediumDaily
6Review Certificates (if applicable)If Snow License Manager is using a certificate, ensure to renew this before expiry to ensure SLM Web UI is accessible.Snow License Manager ServerMediumYearly
7Review the License key on the platformUse Web Config tool (%Program Files%\Snow Software\Snow License Manager\Tools\WebConfigurator\WebConfigurator.exe) to ensure the key is not due to expire, and if it is contact Snow SoftwareSnow License Manager ServerHighYearly
8Review License LimitEnsure the system stays below the license limit to ensure machines are able to report in when new to the networkSnow License Manager ServerMediumDaily
9Check the Data Update Job (DUJ) status. The Data Update Job transfers data from the Inventory database to the License Manager database.From the Snow License Manager UI or the SMACC console, check the status of the DUJ.Snow License Manager ServerHighDaily

Snow Database suggested maintenance tasks

#TaskCommentsServerCriticalityFrequency
1Monitor disk space on all application and database servers. The Snow DB's will grow over time due to more data being introduced to the platform. This is to make sure the database storage extensions are requested in timeMicrosoft SQL ServerHighDaily
2Monitor the SQL Server's logs.Snow License Manager 9 writes some SLM errors to the SQL logs. You can get these logs by opening SQL Management Studio and create the following query
against the database SnowLicenseManager: select * from msdb.dbo.sysjobhistory WHERE sql_severity > 0 order by run_date desc, run_time desc		Microsoft SQL ServerHighDaily
3Perform daily "Full-Copy" database backups of all Snow databases.Backups of the Snow Inventory database and the Snow License Manager database are recommended daily, and the Database Backup strategy must be Full-Copy always.
Database backup must be configured out of the scheduled hours of DUJ to not heavily decrease the server performance.		Microsoft SQL ServerHighDaily
4Rebuild indexes and statistics in SnowInventory DB before License Manager Data Update job as per "Best Practices for Large Environments" doc.This job runs before the Data Update Job, make sure that this job is scheduled correctly to prevent running this when the DUJ is running. Adjust the schedule if this overlaps the DUJ.Microsoft SQL ServerMediumDaily
5Rebuild indexes and statistics in SnowLicenseManager DB after License Manager Data Update Job as per "Best Practices for Large Environments" doc.This job runs after the Data Update Job, make sure that this job is scheduled correctly to prevent running this when the DUJ is running. Adjust the schedule if this overlaps the DUJ.Microsoft SQL ServerMediumDaily
6Review the License Manager Data Update SQL job to ensure it completes successfully each night with no errors.Ensure both the SQL back end and the front end are reporting successful job runs.Microsoft SQL ServerHighDaily
7Monitor TempDB's on equal growth (file size should be the same for all TempDB data files)This prevents contemption, which will decrease performance tremendously.Microsoft SQL ServerHighDaily
8Verify table growth using the built-in SQL Server "Disk usage per top tables" reportMonitor table growth and ensure there is no growth beyond normal workings.Microsoft SQL ServerMediumDaily
9When updates apply ensure statistics are removedWhen Snow updates apply ensure you remove all autocreated statistics and allow them to rebuild.Microsoft SQL ServerMediumWhen updates are applied
10Monitor SQL CPU usage in busy times to ensure there is no bottleneckDuring the working day, or the data update job, ensure SQL is not maxed out on CPU load. This will slow down any Snow related job, and any SQL related job. This could affect end user experiences.Microsoft SQL ServerMediumWeekly

Snow License Manager GUI suggested maintenance tasks

#TaskCommentsServerCriticalityFrequency
1Review platform data and ensure scans, and connectors are feeding inGoing through the platform ensure that connectors and Snow endpoints are reporting in daily to the systems.Snow License Manager GUI front end.HighDaily
2Review and action duplicate assets in Snow databases. Deduplicate the system to free up licenses (if applicable)Snow License Manager GUI front end.HighMonthly

Snow Updates suggested maintenance tasks

#TaskCommentsServerCriticalityFrequency
1Monitor SRS updates in the SMaCC tool          Ensure that the SRS platform is updating daily by looking at the created date found in the SMaCC tool for applications. Sort this by latest and ensure it is up to date. This will only be the case in environments the SUS runs in online mode.Snow License ManagerMediumDaily
2Review available Revision updates for Snow License Manager and Snow Inventory via the Snow Update Service application.Review and update the Snow applications if required. If set to automatic, the system should be on the latest version barring issues, or compatiblity warning messages.Snow Inventory Server and Snow License ManagerMediumWeekly
3Review deployed agent versions against latest available from Snow.Snow Inventory will highlight the % of devices running the latest Snow Agent version for each operating system.Snow Inventory ServerMediumMonthly
4Verify if all Snow Inventory Gateway Servers are on the same version as the Master ServerThese should be automatically updated, when the Master Server is updated. Only applicable to gateways that connect to the master server.Snow Inventory ServerMediumWhen updates are applied
5Monitor the Snow Update Service (SnowUpdateService) to ensure this is runningApplicable for automatic updates only: It is responsible of the scheduling of Snow products and DIS updates.Snow Inventory Server and Snow License ManagerMediumWeekly
6Monitor the Snow Update Service logs.Keeps the Snow installation patched and downloads the latest SRS updates. The location is %Program Files%\Snow Software\Logs\UpdateService\*.logSnow Inventory Server and Snow License ManagerMediumWeekly

Disclaimer

This document has been prepared by Flexera in good faith. The list of tasks is by no means exhaustive, new product functionality may necessitate additional tasks to be added as do a customers own internal requirements. The document is, however, supplied on the basis that Flexera accepts no liability for statements made in the document or for conclusions drawn or actions taken based on the product or service description unless the contract for provision of the complete system service or product is with Flexera. The liability accepted by Flexera will be determined by the terms of such a contract.

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Maintenance checks for Snow License Manager and Snow Inventory Server