Troubleshooting Atlas GUI performance issues with Support

Title

Snow Atlas GUI performance issues can arise due to various factors such as network speed, the size of the environment, and other elements. When troubleshooting these issues, Support requests that you provide the the details below.

Instructions

Document your steps: Provide the exact steps you are performing. If possible, include a short video to help with further review and to attempt to recreate the issue.
User confirmation: Confirm if other users are affected when performing the same actions on the Snow Atlas tenant.
Clear browser cache: Clear the browser cache to prevent any old cached data from causing issues.
Test on alternative network: Test on an alternative network such as mobile data sharing, mobile hotspot, or other network. Network setup can cause delays or blocks when sending HTTP requests.
Provide HAR capture: Provide a HAR capture at the time of the issue to show the network connection and requests being made back and forth from the Snow Atlas tenant.
Allow support access: Enable support access to allow the support team to recreate the issue within the environment. For details on how to do this, see: How to Enable Support Access for Snow Atlas.

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Support Hub

Product

SAM for Snow Atlas

Related Products

SAM for Snow Atlas

Deployment type

Cloud

Visibility

Guest

URL Name

How-To-Review-Atlas-GUI-issues

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Case id: 00001065