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Title
Snow License Manager: How to fix the error "Adobe Creative Cloud data export to SLM was not successful"
Issue
  • After setting up the Adobe Connector the Get Customer is showing successful and the Test Connection is also successful.
  • However when aggregating the connector and then reviewing the log it is throwing the below error:

    2021-08-05 11:30:21,085 [4] ERROR SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.Clients.SlmClient - Creative Cloud data export to SLM was not successful!
    HTTP status: NotFound
    Response message: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
    <title>404 - File or directory not found.</title>
    <style type="text/css">
    <!--
    body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
    fieldset{padding:0 15px 10px 15px;}
    h1{font-size:2.4em;margin:0;color:#FFF;}
    h2{font-size:1.7em;margin:0;color:#CC0000;}
    h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
    #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
    background-color:#555555;}
    #content{margin:0 0 0 2%;position:relative;}
    .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
    -->
    </style>
    </head>
    <body>
    <div id="header"><h1>Server Error</h1></div>
    <div id="content">
     <div class="content-container"><fieldset>
      <h2>404 - File or directory not found.</h2>
      <h3>The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.</h3>
     </fieldset></div>
    </div>
    </body>
    </html>

     
Environment
  • Snow Integration Manager version 5.28
  • Snow License Manager 9.13.0
Solution
In this instance the issue was corrected by following these steps: 

1. Delete the Adobe Creative Cloud Connector
2. Re-create it again exactly the same as before
3. Re-aggregate
Cause
  • Potentially this may have been caused by something being corrupted during the initial setup of the Adobe Creative Cloud connector.
Was this helpful?
Support Hub
Product
Snow Integration Manager
Solution Area
Adobe Creative Cloud Connector
Version
5.x
Deployment type
On-premises;Service Provider Edition (SPE)
Visibility
Guest
URL Name
How-to-fix-Creative-Cloud-data-export-to-SLM-was-not-successful

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Snow License Manager: How to fix the error "Adobe Creative Cloud data export to SLM was not successful"