Environment

Snow License Manager

Issue

The compliance position for an application can change.  Here's some examples when this could happen following:

• the registration of new license purchases
• the addition of downgrade or cross-edition rights to a license
• the conversion of metrics.

Solution

To determine the effect of changes to compliance, you need to manually recalculate compliance.

To do this:

• On the menu in the upper right corner, select Recalculate compliance.
• Refresh the web-browser page.

To identify when the Recalculate Compliance was started and to check the Completion time or if review whether there are any errors, review the logs in:

C:\Program Files\Snow Software\Logs\LicensingService