For Windows or Linux with GUI enabled

1. Stop the agent service.
2. Go to the agent install directory and double-click the agentconfiguration.bat file (do not run as Administrator).
   • If errors appear in the command prompt window, ensure the user account running the services has the required permissions.
3. Select Show Advanced Settings.

4. Select Next until you reach Step 4 of 5.
5. Leave Initial Heap Size at the default value and modify Maximum Heap Size:
   • Start with 1024 MB.
   • If issues persist, increase to 2048 MB.

6. Select Next and Save, then restart the agent service.

For Linux without GUI

1. Navigate to the agent install directory and open the config.properties file:

<Agent Install Directory>/conf/config.properties

2. Locate the following values and update as needed:

heap.initial=512

heap.maximum=1024

• You can set heap.maximum to 2048 if 1024 is not sufficient.
• If these properties do not exist, add them to the bottom of the file:

heap.initial=512

heap.maximum=2048

3. Save the file and restart the agent service.

The Agent will now be able to handle larger data volumes, reducing the risk of random dropouts or "down" statuses in the FlexNet Manager for Engineering Applications web UI.