In environments with user-based application metrics, you may see cases where an older version of an application (for example, Adobe Acrobat 2024 Professional) has been uninstalled but still consumes a license in Snow License Manager with a UI remark (indicating it’s not installed). At the same time, a newer version (for example, Adobe Acrobat 2025 Professional) may be installed but not covered.

This behavior is typically caused by the application metric setting being configured as Users within metering period (commonly set to 90 days). In this case, Snow License Manager continues to track and evaluate metering data for a user’s application usage within the past 90 days, even after the application has been uninstalled. As a result, the uninstalled application is still seen as "in use" and continues to consume a license until that period lapses.

Additionally, if multiple versions of the application exist in the environment, and simultaneous version use is not allowed, the older (uninstalled) version may take precedence, leading to misreporting of license coverage.