1. Identify the affected machine
   Find a device that still shows the uninstalled application as installed.
2. Open the NDI file
   Navigate to the inventory directory:

• Windows
  C:\ProgramData\ManageSoft Corp\ManageSoft\Tracker\Inventories
• UNIX/Linux
  /var/opt/managesoft/tracker/inventories

 Open the relevant .ndi file for the device.

3. Search for the SWID tag instance path

• Use Ctrl + F to search for the instance path related to the uninstalled application.
• If you’re unsure which tag to use:

• Look for recognizable strings in the instance path. For example, a FlexNet Agent tag may include flexerasoftware.
• If multiple entries exist:

• Copy the string inside the <Value> tag.
• Decode it using a Base64 decoder to identify the product name and version.
3. Remove the SWID tag

• Open File Explorer or a terminal.
• Navigate to the file path shown in the NDI file.
• Delete the SWID tag file.

4. Run a new inventory scan
   Start a manual scan or wait for the next scheduled reconcile cycle.

After the scan completes, the system no longer uses the removed SWID tag, and the application no longer appears as installed.

File evidence