Opening the Commander Control Panel Yields "Unsupported database connection string found. The Control Panel will now close."

Title

Attempting to open the Commander Control Panel, you find that it fails to open and instead you are presented with the error message "Unsupported database connection string found. The Control Panel will now close."

This issue is caused by a software defect that has been resolved for Commander versions 9.0.0 and later, so the most likely circumstance for you to encounter this issue is during an upgrade from Commander 8.x to Commander 9.x. Changes to the SQL driver used in the later versions make the installer more sensitive to issues with instance names or non-standard ports, and the safest way to correct these is to use the Control Panel, so upgrading to a Commander version that does not include this defect is required. Once you can open the Control Panel, you will be able to address the instance name or other issues.

Follow the procedure below:

Download Commander 8.10.6.
Upgrade to 8.10.6 following Snow's Best Practices for Commander Upgrades.
Open the Control Panel from the Snow Commander program group to correct the instance name. Refer to the KB article "SQL Browser Service Must be Running" Error When Upgrading to Commander 9.0 or Above.

Was this helpful?

Support Hub

Product

Snow Commander

Solution Area

Install Failures

Version

8.x

Deployment type

On-premises

Visibility

Guest

URL Name

Opening-the-Commander-Control-Panel-Yields

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Related Articles

Please wait...

Case id: 00001065