Scheduled report exports in Snow License Manager fail with the error System.FormatException: An invalid character was found in the mail header: ';'.. The error is recorded in C:\Program Files\Snow Software\Logs\ReportExport.
The failure is caused by two email addresses separated by a semicolon in each of the NOTIFICATION_SMTP_SENDER and REPORT_EXPORT_SMTP_SENDER Core settings in Snow Management and Configuration Center (SMACC).
2023-04-27 06:00:01,848 [118] INFO SnowSoftware.LicenseManager.ReportExporterService.ScheduledExportManager [(null)] - Starting scheduled export. (ScheduleID: e7b7fc09-6522-430c-bbdd-4acaffc8d876)
2023-04-27 06:00:03,754 [118] ERROR SnowSoftware.LicenseManager.ReportExporterService.ScheduledExportManager [(null)] - Failed to export report.
System.FormatException: An invalid character was found in the mail header: ';'.
at System.Net.Mail.MailAddressParser.ParseLocalPart(String data, Int32& index, Boolean expectAngleBracket, Boolean expectMultipleAddresses)
at System.Net.Mail.MailAddressParser.ParseAddress(String data, Boolean expectMultipleAddresses, Int32& index)
at System.Net.Mail.MailAddressParser.ParseAddress(String data)
at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding)
at System.Net.Mail.Message..ctor(String from, String to)
at System.Net.Mail.MailMessage..ctor(String from, String to)
at SnowSoftware.LicenseManager.ReportExporterService.ScheduledExportMailer.SendEmail(ScheduledReportInfo exportInfo, String additionalBody, Attachment attachment)
at SnowSoftware.LicenseManager.ReportExporterService.MailReportDelivery.Deliver(IExport export, ScheduledReportInfo scheduledReportInfo)
at SnowSoftware.LicenseManager.ReportExporterService.ScheduledExportManager.<ExportAsync>d__23.MoveNext()
- In Snow Management and Configuration Center (SMACC), open Core settings.
- Update
NOTIFICATION_SMTP_SENDERandREPORT_EXPORT_SMTP_SENDERso that each setting contains a single sender email address. Remove the additional address and the separating semicolon. - Retest the report export.
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