The Snow Microsoft 365 connector shows anonymous user activity instead of actual user activity

Title

Starting September 1st, 2021, Microsoft made all user-level information in Microsoft 365 usage analytics anonymous by default. As a result, customers will not be able to view user activities after September 1st 2021 in Snow.

How to correct:

Change the account settings in the Microsoft 365 Admin center to show identifiable user information in reports. Instructions on how to do this are detailed in this article from Microsoft. Only Microsoft 365 tenant administrators have privileges to make this change.

https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/reports-show-anonymous-user-name

Aggregate the connector manually again or check the activities after a scheduled aggregation. See instructions on scheduling a connector aggregation here:

https://docs.snowsoftware.com/snow-integration-manager/en/UUID-3cd3297c-3fd4-8dcb-7f31-9145f310406a.html

Was this helpful?

Support Hub

Product

Snow Integration Manager

Visibility

Guest

URL Name

Snow-Microsoft-365-connector-shows-anonymous-user-activity

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Revenera Assistant

Related Articles

Please wait...

Case id: 00001065