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Title
Public cloud costs missing from cost dashboard or cloud billing report
Issue
If cloud costs do not appear on the cost dashboard or cloud billing report, the issue may be related to billing retrieval failures or misconfigured filters. Follow the steps below to verify billing retrieval and ensure correct filter settings.
 
Solution

Verify billing retrieval tasks

  • Navigate to Inventory View > Tasks.
  • Filter by the task Generate Billing Reports.
  • If billing retrieval for a cloud account shows as failed in the task Generate Billing Records, collect the diagnostics package and open a support ticket. For instructions, see the KB article Submitting Snow Commander Diagnostics.

Validate filters if billing retrieval was successful

  • Costs might be hidden due to incorrectly applied filters. For public cloud accounts, ensure that filters are configured appropriately in both the Cost Analytics dashboard and the Cloud Billing report.

Cost Analytics dashboard

  • Open the Cost Analytics dashboard and click the filter icon to edit filters.
  • For Organization, select All VMs/Services.

Cloud Billing report

  • Navigate to Reports > All Reports > Cloud Billing.
  • For Organization, select All VMs/Services.
  • Click Add Advanced Filters and add the filter:
    • Cloud Account is <your_cloud_account_name>.

Outcome

With correctly configured filters and successful billing retrieval, public cloud costs should appear in the dashboard and the cloud billing report.

Cause
Filters had been applied which prevented the desired visibility. 
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Support Hub
Product
Snow Commander
Solution Area
Cloud Expense Management
Deployment type
On-premises
Visibility
Guest
URL Name
Unable-To-See-Costs-From-Cost-Dashboard-or-Cloud-Billing-Report

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Public cloud costs missing from cost dashboard or cloud billing report