The Flexera Tech Spend Dashboard is a powerful tool that provides insights into technology spending across an organization. However, if the dashboard does not display on-premises data, it can indicate a configuration or connectivity issue. This article guides you through the troubleshooting steps to resolve the problem.

The Flexera Tech Spend Dashboard aggregates and visualizes technology spending data from various sources, including cloud services and on-premises systems. When on-premises data is not visible in the dashboard, it suggests a potential issue in the data source configuration or data connectivity.

Possible Causes

There are several reasons why on-premises data may not be displayed in the Tech Spend Dashboard:

• Misconfigured or missing data sources.
• Connectivity issues between the dashboard and on-premises systems.
• Data filtering or permission settings limiting visibility.

Solution

Verify Data Sources Configuration: 

1. Access the Flexera Tech Spend Dashboard administration settings. 
2. Review the configured data sources and ensure the on-premises data source is correctly added.
3. Verify that the connection parameters, such as server address, port, credentials, and authentication method, are accurate.
4. Save the configuration changes and refresh the dashboard to check if the on-premises data appears.

Check Data Connectivity:

1. Confirm that the machine hosting the Flexera Tech Spend Dashboard can establish a network connection to the on-premises systems.
2. Verify that the required network ports are open and accessible between the dashboard server and the on-premises data source.
3. Check for any firewall or proxy settings that might block the communication and configure them appropriately.
4. Test the connectivity by using tools like ping or telnet to ensure connectivity between the dashboard server and the on-premises systems.

Review Data Filtering and Permissions:

1. Ensure that the user account or service account used by the Tech Spend Dashboard has sufficient permissions to access the on-premises data source.
2. Check for any data filtering settings that may unintentionally exclude the on-premises data. Adjust the filters if necessary.
3. Review the user roles and permissions in the Tech Spend Dashboard to ensure the appropriate access rights for on-premises data.

Outcome

You should now be able to address the issue of on-premises data not being displayed in the Flexera Tech Spend Dashboard. By verifying data source configurations, checking data connectivity, and reviewing filtering and permission settings, you can identify and resolve the underlying problem.