Fix the “Update analysis cube and metadata failed” error in Data Platform

Title

This article outlines troubleshooting steps for resolving the error message: Update Analysis Cube and Metadata failed.= ERROR.
This error may appear during the Normalize process in Flexera Data Platform when there is an issue with the Analyze (User Console) integration.

Error symptoms

In the Admin Console, the following error appears:
Update Analysis Cube and Metadata failed.= ERROR.
In the BDNA log, you may see this entry:

ERROR System.Exception: Update Analysis Cube and Metadata failed.= ERROR.

at BDNA.Agent.NBR.FlowItem.BaseFlowItem.ErrorHandler(Exception se)

at BDNA.Agent.NBR.FlowItem.BaseFlowItem.Execute()

at BDNA.Agent.NBR.Flow.BaseFlow.ExecuteFlow()

at BDNA.Agent.NBR.Flow.BaseFlow.Execute()

Solution

Verify connection between Admin Console and User Console
- In the Admin Console, go to Preferences > Flexera User Console.
- Ensure the Admin Console is correctly connected to the User Console.
Flush DNS and reconfigure User Console
On the User Console server:
- Open Command Prompt and run: ipconfig /flushdns
- Re-run the User Console Configuration Wizard.
- Re-run the Normalization task from the Admin Console.

If the issue persists, open a support case and include the following details:

Data Platform and User Console version numbers
Authentication method in use (LDAP or local users)
Relevant log files, including:

User Console\Logs
User Console\Tools\Tomcat\logs
User Console\Tools\Others\TomcatConnector\logs
User Console\Database\Reporting\dynamic.schema.xml
Data Platform\NormalizeConsole\App_Data\logs

These files will help Flexera Support determine the root cause.

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Support Hub

Product

Data Platform

Deployment type

On-premises

Visibility

Guest

URL Name

Update-Analysis-Cube-and-Metadata-failed-ERROR

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Case id: 00001065