CloudWatch shows an error similar to the following:
"eventType": "AwsApiCall",
"error": {
"kind": "Client.InvalidAMIID.NotFound",
"message": "The image id '[ami-xxxxx]' does not exist"
},
Why is this alert appearing?
This alert can occur when your AWS account contains Amazon Machine Images (AMIs) linked to resources that are not managed by Flexera. Flexera periodically scans all AWS regions within each connected account to identify potential savings opportunities. During this scan:
- If Flexera encounters an AMI reference that no longer exists,
- Or the AMI belongs to an unmanaged resource,
AWS returns the
Client.InvalidAMIID.NotFound message.This behavior is expected and does not indicate an issue with application functionality.
Resolution / Recommended Action
No action is required within Flexera. However, if you want to prevent these alerts, you can:
- Review the AWS resources referencing the missing AMI.
- Remove or update any outdated AMI IDs.
- Clean up unused or deprecated resources in your AWS environment.
Additional Notes
The related findings are visible in the Optimization dashboard, which displays discovered resources and savings opportunities across regions.
Was this helpful?
Related Articles
Get the AMI ID for an EKS‑optimized Amazon Linux image 5Number of Views Why existing users receive new verification emails 2Number of Views Check ECS agent logs and push them to CloudWatch 2Number of Views /fnms/v1/orgs/{orgId}/reports/{id}/execute API returns an error for reports saved from built-in reports: "Cannot run the r… 7Number of Views Join Domain - WinRM module fails with error "A specified logon session does not exist." 16Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago