Summary
A purchase order shows the warning 'A purchase could not be linked to a license because it has an unrecognised SKU'
Symptoms
A purchase order shows the following warning:
Resolution
To resolve this warning:
- Go to the 'Unprocessed Purchases' screen
- Select the purchase
- Click the 'Recalculate' button
Reason
This warning may occur when the purchase was imported before the SKU was recognized in the SKU Library. Even after the SKU becomes available, the warning may remain on previously imported purchases until they are recalculated. Running Recalculate forces Flexera to reassess the purchase against the latest SKU recognition data and remove the warning if the SKU can now be identified.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago