Summary
This knowledge base article will describe an UI alert "There is a gap in maintenance coverage for this license" and how user can manage to fix this issue.Synopsis
This knowledge base article will describe an UI alert "There is a gap in maintenance coverage for this license" and how user can manage to fix this issue.From FlexNet Manager Suite version 2015 R2, there is a new license alert will be shown as below:
Typical locations: License Properties, and listings of licenses.
Discussion
Comments:There is a period between the "Expire date" of one purchase of maintenance and the "Effective date" of the next one for which some of the license entitlements are missing maintenance coverage.
Remedy:
Check the Purchases tab of the license properties. A similar alert appears on the purchase which ends the gap (let's call it "purchase B"). Check its Effective date; and for the purchase A immediately before this one (sorted in order of purchase date), check the Expiry date. if there are any days between, that cuase teh alert. Also check the maintenance quantity on purchase.
A against the entitlements on the license. Are they all covered ? You may either:
-- Find and insert any missing purchase records for additional maintenance
-- Correct any errors in the Effective date and Expiry date, or purchase quantities, in the various purchases' properties
-- With publisher's consent, set the Allow maintenance gap check box.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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Case id: 00001065
Activity: Status change: 2 hours ago