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Title
Blank screen appears after normal login

Summary

This article documents the 'No row with the given identifier exists: [com.palamida.appsec.audit.model.AuditorGroup#1813]' error

Synopsis

When a user open a FxCI home page and login, the first page after login is just a blank page and nothing they can do.

Discussion

The Catalina.out shows the following error:

2018-05-11 14:26:40 INFO [http-bio-19340-exec-5] [Redirect] Redirect to Home.htm
[Click] [error] handleException: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.palamida.appsec.audit.model.AuditorGroup#1813]

This error has been thrown because there has been an issue with retrieving information about Auditor Group 1813. We recommend the engagement of our Professional Services team who may be able to assist with the creation of a script to repopulate the data however this would be charged at an additional fee. Unfortunately our Technical Support team will be unable to provide a script to repopulate this data as this may affect other areas of the database.
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Blank screen appears after normal login