Summary
Error: "The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured. Try again or contact your administrator." appears when opening Cognos from Report Designer.
Symptoms
When Flexera Analytics is opened from the Report Designer tab, the following error message shows up:
"The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured.
Try again or contact your administrator."
The IBM Cognos service may not be running. To resolve this issue, start the IBM Cognos service from the Services page.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago