Summary
Error: "The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured. Try again or contact your administrator." shows when opening Cognos from Report Designer.Symptoms
When Cognos reporting is opened from the Report Designer tab, following error message shows up:"The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured.
Try again or contact your administrator."
Cause
The Cognos service is not up and runningWorkaround
This error can be resolved by turning on the IBM Cognos service from the Services page.Was this helpful?
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
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+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
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| Japan * | +81 3-4540-5335 (select option 2) | |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago