Symptoms:
When attempting to install the Compliance Library (CL), the installer finishes with errors and does not install the CL. The log will show the following error:
| Execute Script/Batch file: Downloading manifests Status: ERROR Additional Notes: ERROR - Error while attempting to execute the installation script |
Diagnosis:
This error can occur if the 'noexec' mount option is used on the /tmp directory, which will prevent binaries from being executed out of /tmp.
Solution:
To resolve this issue without disabling the 'noexec' mount option, you can set the IATEMPDIR environment variable to change the temp directory used during installation. For example:
| export IATEMPDIR=/new/tmp/dir |
Was this helpful?
Related Articles
Enable Debug Logging for Code Insight or Compliance Library Installer Issues 5Number of Views How to request a new FlexNet Code Insight Compliance Library 5Number of Views How to submit FlexNet Code Insight requests for Compliance Library entries 7Number of Views How to scan a docker image with Compliance Library included in FNCI V7 5Number of Views Upgrade the FlexNet Code Insight Compliance Library 15Number of Views
Revenera Assistant - Beta
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
Language changed
successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago