Discovery - Account Credentials - Duplicate User Name

Title

Question:

Service accounts are created on all servers but account name is same on all servers, passwords are different. Hence after 5 servers validation, service accounts are getting locked on other servers.

Answer:

The RN150 will attempt each credential once during a discovery. If the account credentials fail to authenticate, the RN150 will move to the next credential on file and attempt to authenticate. There is no feature to place the multiple credentials in a certain order to be used during discovery. For this issue, the account lockout policies would need to be updated to allow the multiple attempts or we recommend creating a single service account so that the issue does not reoccur.

Was this helpful?

Support Hub

Product

Foundation/CloudScape

Deployment type

On-premises

Visibility

Guest

URL Name

discovery-account-credentials-duplicate-user-name

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Question:

Answer:

Related Articles

Please wait...

Case id: 00001065