Symptoms:
We may notice a discrepancy between Flexnet Publisher versions where the “FLEXnet” trusted storage directory found at C:\Program Data\ is not being created by FNP API’s/calls anymore post-release 11.18.2.0 and getting the error ERROR: API function failed (50030,71521,19886) after manually deleted the folder FLEXnet. Is this expected behaviour or how to fix it?.Diagnosis:
The following steps should create the FLEXnet folder before FNP 11.18.2.0 however post this it is not.
- Install/configure a product enabled by FNP Trusted license models and then Delete the “FLEXnet” directory (If already created) located at C:\Program Data.
- Depending on the products enabled as either node-locked uncounted, or floating borrowable license models, run any or all of the following calls: flxActCommonLicSpcPopulateAllFromTS, lc_vsend, flxActCommonHandleGetUniqueMachineNumber.
- “FLEXnet” trusted storage folder should be created at C:\Program Data\
The lack of the FLEXnet directory causes the application to be inoperable for activation.
Solution:
It is an expected FNP behaviour after the fix of FNP-24746 in FNP 11.18.2 (Windows vulnerability issue w.r.t symbolic link).
-
As a part of the solution of FNP-24746 (Windows vulnerability issue w.r.t symbolic link), the Install anchor service takes the responsibility of creating the FLEXnet folder under "C:\ProgramData".
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Post execution of Install anchor service, in case the FLEXnet folder gets deleted (which is unexpected), then the FNP application is expected to return 19886 system error which is "ERROR: API function failed (50030,71521,19886)"
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When the system error 19886 occurs, make sure folder C:\ProgramData\FLEXnet exists otherwise execute the Install anchor service to create the folder C:\ProgramData\FLEXnet.
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Find more details in "FlexNet Publisher 2021 R3 (11.18.2) C/C++ Function Reference" guide page#310 as below:
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
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| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
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Case id: 00001065
Activity: Status change: 2 hours ago