Summary
The Internet Explorer plugin of the CSI Server edition does not load with error: Invalid document locationSymptoms
After installing the browser plugin of the CSI Server edition the plugin does not load but presents the following error:Cause
The browser plugin is secured with a so called "Sitelock" which will prevent it from being loaded from any other website than the one stated in COOKIE_DOMAIN and CA_DOMAIN in the config.ini of the CSI Server installation.This locking mechanism is case sensitive.
Workaround
The only way to workaround this issue is to make sure that the COOKIE_DOMAIN and CA_DOMAIN are written in lower case as the Internet Explorer will automatically change an uppercase written address to lowercase.Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Case id: 00001065
Activity: Status change: 2 hours ago