Symptoms: When an end-user tries to activate the product, an error message is shown as " The maximum number of returns is reached, contact your product vendor if you need help." with “Denied” result on the Flexera server. End-user will not be allowed to activate the producer's product and gets error when tried to activate the license.

Diagnosis: This might happen if Producer would have set the limit in license definitions.

 4. Producer can see newly added User defined field and a text box to specify the number of returns allowed, which allows the end-user to return and activate the product.