Summary

This article provides information regarding how to resolve the activation error:

The quantity specified exceeds maximum quantity allowed (0).

Symptoms

Your attempt to activate your license is denied, and the following message is displayed:

The quantity specified exceeds maximum quantity allowed (0).

Cause

This activation error indicates that the license you are attempting to activate has already been activated on another machine.

Resolution

To resolve this error, it will be necessary to return the license to the account on the activation server. This process is sometimes referred to as a deactivation.

You can return the license by uninstalling the application or by clicking the Return License button (available in InstallShield versions 2010 and up). The Return License button is located in the About dialog box (which is displayed when you click About InstallShield on the Help menu).

Starting with InstallShield 2008, you can also return the license from the command line, by executing the return command as follows.

To resolve this error: 

1. From the command-line change directories to the appropriate default path:

   InstallShield	Default Path
   InstallShield 2008 Express	C:\Program Files\Macrovision\IS 2008 Express\System
   InstallShield 2008 Pro/Premier	C:\Program Files\Macrovision\IS2008\System
   InstallShield Express Versions 2009 and Up	C:\Program Files\InstallShield\<VERSION NUMBER> Express\System
   InstallShield 2009 and Up Pro/Premier	C:\Program Files\InstallShield\<VERSION NUMBER>\System

   NOTE: For 64 bit machines, the default location will be located in the Program Files (x86) directory.

2. Execute the following command:
   
   

   InstallShield: TSconfig /return

Related KB Articles

• Deactivation of InstallShield