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Title
InstallShield Activation Error: The quantity specified exceeds maximum quantity allowed (0).

Summary

This article provides information regarding how to resolve the activation error: "The quantity specified exceeds maximum quantity allowed (0)".

Symptoms

Your attempt to activate your license is denied, and the following message is displayed:

The quantity specified exceeds maximum quantity allowed (0).

Cause

This activation error indicates that the license you are attempting to activate has already been activated on another machine.

Resolution

To resolve this error, it will be necessary to return the license to the account on the activation server. This process is sometimes referred to as a deactivation.

You can return the license by uninstalling the application or by clicking the Return License button (available in InstallShield versions 2010 and up). The Return License button is located in the About dialog box (which is displayed when you click About InstallShield on the Help menu).

Starting with InstallShield 2008, you can also return the license from the command line, by executing the return command as follows.

1. From the command-line change directories to the appropriate default path:
InstallShieldDefault Path
InstallShield 2008 ExpressC:\Program Files\Macrovision\IS 2008 Express\System
InstallShield 2008 Pro/PremierC:\Program Files\Macrovision\IS2008\System
InstallShield Express versions 2009 and upC:\Program Files\InstallShield\<VERSION NUMBER> Express\System
InstallShield 2009 and up Pro/PremierC:\Program Files\InstallShield\<VERSION NUMBER>\System
Note: For 64 bit machines, the default location will be located in the Program Files (x86) Directory.

2. Execute the following command:
  • InstallShield: TSconfig /retur

Related KB Articles

Q201081: Deactivation of InstallShield and AdminStudio
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InstallShield Activation Error: The quantity specified exceeds maximum quantity allowed (0).