Summary

When launching an InstallShield, AdminStudio or the FlexNet Connect Software Manager you may be prompted with Error 13030 / Error 13034.

Symptoms

When launching an InstallShield or the FlexNet Connect Software Manager you may be prompted with one of the following errors:

Error 13030: Result Unsigned
The server response could not be verified because it was not digitally signed

Error 13034: Result Untrusted (Certificate Expired)The server digitally signed its response with a certificate which is no longer valid.

The server response was signed by a certificate which is no longer valid. Would you like to temporarily trust it anyway? (Not recommended)

Cause

The error is caused by an expired FlexNet Connect Software Manager Certificate

Resolution

In order to resolve this issue we will need to remove the expired certificate. Once the certificate is removed a new and updated certificate will be downloaded.

1. Open File Explorer and navigate to C:\Users\<USERNAME>\AppData\Roaming\FLEXnet\Connect\Database
2. Delete the file named 'CERXXXX.tmp' (The X's will be a series of random characters)

After removing the the .tmp file you should no longer be prompted with the above error messages after restarting the product.

Additional Information

If you are still having trouble with this after removing the .tmp file, please contact Flexera Technical Support.