FNMEA Admin Module Unable to start

Title

Symptoms:

If you have just recently relicensed your server and are unable to get the login screen within FNMEA such as the below screenshot could be caused by a number of things.

FNMEA connection.PNG

In this instance, the service is not running and cannot be started as it keeps shutting down.

Diagnosis:

Check within the admin logs located by default <install Directory> Manager/ Admin/ Logs/

Within the server log you might see the following

2020-02-05 13:10:45,076 INFO  [stdout] (MSC service thread 1-12) The server is not properly licensed: Invalid license specifications:
2020-02-05 13:10:45,076 INFO  [stdout] (MSC service thread 1-12) 3
2020-02-05 13:10:45,076 INFO  [stdout] (MSC service thread 1-12) 
2020-02-05 13:10:45,076 INFO  [stdout] (MSC service thread 1-12) Server is shutting down.

Solution:

First Check how many increment lines you have, there should be 20 by default. If there are more it is highely likely that you have older versions within the license file. So simply remove the duplicate older versions of the lines.

Secondly check to see your servername. This is case sensitive, so what ever it says within your system page Control Panel>System> Computer Name

If is SeRverName01 the license file needs to be the same, it cannot be servername01 it has to match the case.

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Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

Guest

URL Name

fnmea-admin-module-unable-to-start

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Case id: 00001065