Loading
search-img
Title
HTTP 500 error when calling REST API's through Jenkins Plugin in FlexNet Code Insight

Summary

This article documents a bug in the authentication header when calling REST API's through the Jenkins plugin. This bug was raised under reference SCA-6614

Symptoms

Every REST API call finishes with a HTTP 500 error when being processed through the official Jenkins Plugin in FlexNet Code Insight.

A sample Request looks like the following:

---------------- Request Start ----------------
GET /palamida/api/project/getProjectByID/15 HTTP/1.1
Host: derlvai01xx.vaillant.vhgroup.lan:8888
Content-Type: application/json
Authorization: Palamida_Internal_Bearer eyJhb[...]FofUI
Cache-Control: no-cache
Postman-Token: 4814900d-8efe-b281-f5b0-3dd9b5e6eefb
---------------- Request End ----------------

Resolution

This issue was caused by a bug in the Jenkins plugin which incorrectly appended the JWT token with 'Palamida_Bearer_Token' which resulted in authentication failures. This bug was logged with our Engineering team under reference SCA-6614 and a resolution has been added to FlexNet Code Insight 6.12.1
Was this helpful?
Support Hub
Product
Code Insight
Visibility
Guest
URL Name
http-500-error-when-calling-rest-api-s-through-jenkins-plugin-in-flexnet-code-insight

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
HTTP 500 error when calling REST API's through Jenkins Plugin in FlexNet Code Insight