ILMT inventory adapter connection failed with unspecified error

Title

This article provides steps to resolve errors encountered when using the ILMT inventory adapter, particularly when error messages such as the following occur:

Database Connection failed: Unspecified error
Database Connection failed: "<provider>" provider not registered on local machine

These indicate that the connection to the ILMT database could not be established. These errors may occur even when using a valid connection string that works with OLE DB Core Services.

This article covers the above scenario when testing the connection to ILMT using a valid connection string. If you have not already, please test and check that the connection string works successfully when trying to connect through OLE DB Core Services.

Ensure the DB2 client is correctly installed on the system connecting to ILMT (FlexNet Manager Suite server or Inventory Beacon):

The 32-bit IBM DB2 client cannot be installed on 64-bit Windows OS if the 64-bit client is already installed.
The FlexNet Manager Suite adapter requires the 32-bit IBM DB2 client.
The Microsoft OLE DB Provider for DB2 Version 2.0 is not supported with SQL Server 2008 Standard Edition (only Enterprise or Developer editions are supported).

Verify that the system has:

The 32-bit IBM DB2 client installed.
A local SQL Server instance running Enterprise or Developer edition.

If the connection still fails after installing the 32-bit DB2 client utilities, configure the DB2 client as follows:

Launch the DB2 command interface with:
```
db2cmd
```
Create a node definition for the DB2 server, replacing <IPAddress> with your IP Address of the server hosting the DB2 ILMT database and confirming the correct port (default 50000):
```
catalog tcpip node ILMT1 remote <IPAddress> server 50000
```
Next, specify the ILMT database, replacing <dbname> with your ILMT database name:
```
catalog db <dbname> as <dbname> at node ILMT1
```

Test the connection with:

connect to <dbname> user <userid> using <pwd>

If successful, configure the adapter using a connection string in this format:

Provider=IBMDADB2;Database=<dbname>;Hostname=<ipaddress>;Protocol=TCPIP;Port=50000;Uid=<username>;Pwd=<password>;

The ILMT inventory adapter should now successfully connect to the ILMT database. If connectivity issues persist, gather the following details for support:

FlexNet Manager Suite version
Operating system details
Installed SQL Server edition and version
DB2 client details (32-bit or 64-bit)
Connection string being used
Whether connection works using OLE DB Core Services

Include screenshots or extracts of errors for further assistance.

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Product

FlexNet Manager Suite

Deployment type

Cloud;On-premises

Visibility

Guest

URL Name

ilmt-inventory-adapter-connection-failed-with-unspecified-error

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Case id: 00001065