Imported Active Directory users do not appear in All Users due to special character in User Blocklist setting

Title

Some imported Active Directory users may not appear on the All Users page because of the way special characters in the User Blocklist setting interact with SQL pattern matching. This article explains why the issue occurs and how to resolve it.

Symptoms:

Active Directory import completes successfully.
Recognition and the Update inventory for reconciliation process complete successfully.
Some existing users from the imported Active Directory are missing from the All Users page.

Cause:
The issue occurs because the User Blacklist setting may include special SQL wildcard characters, which can lead to unexpected filtering behavior.

For example, the underscore character ("_") is treated as a single-character wildcard in SQL pattern matching.
If the User Blacklist contains sa_%, the system ignores user names starting with sa rather than those starting specifically with sa_.

Resolution:
To handle special characters in User Blacklist settings correctly, escape them properly according to SQL syntax.

For example:
- Use sa[_]% to ignore usernames starting with sa_.

Outcome:
Blacklisted patterns function as intended, and only the correct user accounts are excluded during import.

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FlexNet Manager Suite

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On-premises

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imported-active-directory-users-do-not-appear-in-all-users-due-to-special-character-used-in-user-blacklist-setting

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Case id: 00001065