Display the user's Active Directory(AD) display name instead of login ID on the Request Assignment dashboard

Title

With the release of Workflow Manager 2020 Update 1, a new Display name column appears in the Account Administration grid. This column displays the usernames of imported Active Directory (AD) users. Follow the steps below to enable and update this new column to show the display names correctly.

Instructions:

After upgrading the catalog to the current version, launch Workflow Manager.
Navigate to Settings > Account & Groups and choose the Columns to display option.
In the Column chooser window, drag Account name and place it in the Account Administration grid.
Navigate to Settings > Directory Services and click the name of the Directory Service connection.
On the Edit Directory Service Connection page, click the Sync button to synchronize the user data.
After the synchronization is complete, navigate back to Settings > Account & Groups. The Display name column now updates automatically to show the usernames of the existing Active Directory users.

Outcome:
Once synchronization is complete, the dashboard updates the Active Directory usernames under Open Issues and Request Assignments with the corresponding display names.

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Product

AdminStudio

Deployment type

On-premises

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Guest

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display-the-user-s-active-directory-ad-display-name-instead-of-login-id-on-the-request-assignment-dashboard

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Case id: 00001065